Frequently Asked Questions
More information about us, and about our shipping and servicing options for commercial gym equipment.
ABOUT US
What does Fit Into Shape do?
We supply commercial and home gym equipment across Australia. Our team designs, delivers and services fit outs for gyms, studios and fitness facilities of any size.
How long has Fit Into Shape been operating?
Our team brings over 200 years of combined fitness industry experience. That experience covers gym ownership, equipment supply, servicing, and facility design.
Where is Fit Into Shape based?
Our head office is at 11a/853 Nudgee Rd, Northgate QLD 4013. We service clients Australia wide, not just Northern Brisbane.
PRODUCTS AND BRANDS
What brands do you supply?
We supply seven leading fitness brands, including Bench Fitness, Spirit Fitness, Torque Fitness, InBody, Fitness On Demand, GUNGNIR and Elina Pilates.
Do you supply equipment for home gyms as well as commercial facilities?
Yes. We supply both. Our home gym range uses the same brands and freight care as our commercial orders.
What types of equipment do you offer?
We offer strength training, cardio, functional training and recovery equipment. Each category is selected for durability and reliability under heavy commercial use.
FITOUTS AND DESIGN
Can you design a full gym layout?
Yes. We design custom layouts around your space, your members and your budget, from single rooms to full commercial facilities.
Is the design service free?
Yes. Design support is included as part of our fit out process. [Confirm any conditions or minimum order size that apply.]
Do you handle installation on site?
Yes, our team will be with you every step of the way to handle installation on the day your equipment arrives.
SHIPPING AND DELIVERY
Do you ship to my area?
Yes. We ship Australia wide, including metro, regional and remote locations. Remote areas may need extra transit time.
How much does shipping cost?
Freight cost depends on the size, weight and location of your order. Contact us for an exact quote.
How long does delivery take?
Our delivery timing is based on international shipping and local timing for your facility. If you need more information, contact us below.
Can I choose my delivery date?
Yes. We schedule every delivery with you before dispatch, so it fits your facility's timeline.
What happens if my order arrives damaged?
All items are inspected and reviewed at our Queensland showroom prior to shipping, so damaged goods are very rare. If you believe that during installation equipment is damaged, let one of our team know to review the current quality.
SERVICING AND WARRANTY
Why does gym equipment need regular servicing?
Commercial equipment takes heavy daily use. Regular servicing protects your investment and keeps machines running safely.
What does your servicing cover?
Our plans cover routine inspections, belt tensioning and part replacement, tailored to your facility's needs.
Does servicing affect my warranty?
Yes. Regular servicing helps keep your equipment compliant with warranty requirements and can prevent voided coverage.
Who do I contact for aftersales or warranty support?
Email service@fitintoshape.com.au or call 07 3543 4727, Monday to Friday, 8am to 5:30pm AEST.
ORDERING AND QUOTES
How do I get a quote?
Contact us with your facility details and equipment needs. We will put together a custom quote based on your space and budget.
Do you work with gyms outside Queensland?
Yes. We supply and service commercial gym equipment Australia wide, not only in Queensland.
What is the first step to building my gym?
Book your free design consultation so we can plan your fit out and provide a quote based on your facility.
Who do I contact for aftersales or warranty support?
Email service@fitintoshape.com.au or call 07 3543 4727, Monday to Friday, 8am to 5:30pm AEST.